Privacy Policy

Last Updated: 11 August 2026

1. Who We Are

Passo ("Passo", "we", "our", or "us") is a UK marketplace that connects learner drivers with qualified driving instructors (ADI/PDI). Our platform allows users to search for instructors, request lessons, book driving lessons, communicate through the platform, leave reviews, and securely process payments.

Website: https://passo.co.uk

Email: support@passo.co.uk

Passo acts as the data controller for the personal information collected through our platform, except where third-party providers such as Stripe process payment information independently.

2. Scope

This Privacy Policy applies to:

1. Visitors to our website
2. Learner drivers
3. Driving instructors (ADI/PDI)
4. Administrators
5. Anyone contacting us through email, WhatsApp, or our platform

3. Information We Collect

Depending on how you use Passo, we may collect:

Account Information

1. Full name
2. Mobile phone number
3. Email address
4. User role
5. Login history
6. Encrypted password or PIN
7. Account status

Security Information

1. OTP verification codes
2. Device information
3. Browser information
4. IP address
5. Session information

Learner Information

1. Preferred transmission
2. Postcode
3. Learning goals
4. Target driving test date
5. Profile photo
6. Saved instructors

Instructor Information

1. ADI/PDI licence details
2. Years of experience
3. Biography
4. Hourly pricing
5. Service areas
6. Availability
7. Vehicle details
8. Verification documents
9. Public profile information

Marketplace Information

1. Lesson requests
2. Bookings
3. Messages
4. Reviews
5. Support tickets
6. Disputes
7. Notifications

Payment Information

Payments are processed securely through Stripe.

We may store:

1. Stripe customer IDs
2. Payment status
3. Transaction history
4. Refund records
5. Withdrawal requests
6. Bank details for instructor payouts (encrypted where applicable)

We never store full payment card numbers.

Communication Information

We may store records of:

1. WhatsApp messages
2. Email notifications
3. Push notifications
4. SMS notifications (if enabled)

Connected Services

If you choose to connect third-party services, we may store:

1. Google Calendar connection details
2. Google Maps location information

Technical Information

We also collect:

1. Server logs
2. Error logs
3. Security logs
4. Audit logs
5. Device activity

4. How We Collect Information

We collect personal information:

1. Directly from you during registration or profile updates
2. Automatically through cookies and website technologies
3. From payment providers such as Stripe
4. From messaging providers
5. From Google services if connected
6. From other users during bookings or reviews

5. Why We Use Your Information

We use your information to:

1. Create and manage your account
2. Verify instructors
3. Match learners with instructors
4. Process bookings
5. Process payments and refunds
6. Send notifications
7. Provide customer support
8. Prevent fraud
9. Improve our platform
10. Comply with legal obligations
11. Send marketing communications where permitted

6. Sharing Your Information

We never sell your personal data.

We may share information with:

1. Other users where necessary for bookings
2. Stripe for payment processing
3. WhatsApp messaging providers
4. Google services
5. Hosting providers
6. Customer support systems
7. Government authorities where legally required

7. International Transfers

Some service providers may process information outside the United Kingdom.

Where this happens, we ensure appropriate safeguards are in place in accordance with UK GDPR.

8. Data Retention

We only keep personal information for as long as necessary.

Examples include:

1. Account information while your account remains active
2. Payment records for legal and tax purposes
3. Booking records
4. Chat history
5. Verification documents
6. Security logs

When information is no longer required, it is securely deleted.

9. Security

We protect your information using industry-standard security measures including:

1. HTTPS encryption
2. Secure passwords
3. Encrypted sensitive information
4. Access controls
5. Audit logging
6. Secure payment processing through Stripe

Although we take every reasonable precaution, no internet transmission is completely secure.

10. Cookies

We use cookies to:

1. Keep you signed in
2. Improve security
3. Remember your preferences
4. Improve website performance

Where required by law, we request your consent before using non-essential cookies.

11. Your Rights

Under UK GDPR, you may have the right to:

1. Access your information
2. Correct inaccurate information
3. Request deletion
4. Restrict processing
5. Receive a copy of your data
6. Object to certain processing
7. Withdraw consent where applicable

To exercise these rights, contact us at:

support@passo.co.uk

You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO).

12. Automated Decisions

Passo uses automated systems to help match learners with instructors based on factors such as location and availability.

Important decisions, including instructor approval, involve human review.

13. Marketing

Service messages such as booking confirmations, security alerts, and payment notifications are essential.

Marketing messages are only sent where permitted by law, and you may opt out at any time.

14. Third-Party Services

Our platform may link to third-party services including:

1. Stripe
2. Google
3. WhatsApp

These services have their own privacy policies, and we encourage you to review them.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any significant changes will be published on this page with an updated revision date.

16. Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us.

Email: support@passo.co.uk